Expédition

Questions fréquemment posées

Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

Questions fréquemment posées

Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

What is your return and exchange policy?

Products returned within 30 days of receipt are eligible for a full refund, minus a return shipping fee of $10 USD per package. The refund will be issued in the original payment method. We do not offer exchanges. If you would like to exchange your item for another size, color or item, please initiate a return and place a new order.

Retours

How do I return an item?

Start your return online: print the pre-paid shipping label, and bring your item to the carrier listed on the label. You will receive an email when your return is received, and your refund has been processed. You will receive a refund of the same amount you paid, in the currency you paid, other than any shipping cost, when you purchased the eligible item from our Site.

Questions fréquemment posées

Utilisez ce texte pour répondre aux questions de vos clients de la manière la plus détaillée possible.

What if my item is damaged or defective?

If your item arrives damaged, please contact our customer service team at info@saltlife.com or using the contact form her: Contact Form

What if my order does not arrive?

If you order does not arrive due to an issue with the carrier, please reach out to our customer service team and we will gladly assist.

If your order has been delivered but stolen, we are unable to process a refund or replacement. Therefore, we ask that you please ensure the delivery address provided is secure.

Shipping

How long will it take to receive my order?

Please allow approximately 7-10 business days after receiving your order confirmation, with potential delays during high seasons or sales campaigns.

We deliver from Monday to Friday, excluding holidays, for both U.S. and Canadian orders.

What are your shipping fees?

For orders to the United States:

  • Orders over $100 USD, before applicable sales taxes, qualify for FREE STANDARD SHIPPING via FedEx.
  • Orders below $100 USD, before applicable sales taxes, incur a $10 shipping and handling fee.

For orders to Canada:

  • $15 Standard Shipping to Canada, before applicable sales taxes, subject to applicable duties and taxes.

For both U.S. and Canadian orders, some items may be subject to delivery restrictions based on type, weight, and size.

Do you ship internationally?

We ship to the United States (excluding PR & VI) and Canada.

Sizing and Fit

What sizes do you offer?

Mens: S-M-L-XL-2XL

Womens: XS-S-M-L-XL

Big: 3X-4X

Tall: LT-XLT-2XLT-3XLT

How do I find my correct size?

Please use the size guide provided.

Do you offer plus-size or Big & Tall sizing?

Yes! We offer plus-size and tall sizing. Please see our Big And Tall category for all avaialble styles.

Payment and Security

What payment methods do you accept?

We accept Visa, Mastercard, Amex, Google Pay, Apple Pay, Shop Pay and Discover.

Is my payment information secure?

Yes, your payment information is completely secure. We use industry-standard encryption technology (SSL) to protect your data during transactions.